Recover the revenue hidden in your EHR
Ensure patients complete every prescribed follow-up
Surface finds the exams, check-ups and procedures in your records that were never completed. It helps the patient through SMS, WhatsApp or AI call until the follow-up is done.
The problem
Orders end up buried in the patient’s record
Every appointment leaves exams, check-ups and procedures already written down, spread across 10 - 15 different systems. Nobody can read them all, so what was ordered never happens.Making sure it all gets done is slow, expensive and complex.
Depending on the type, up to
of orders never get done
How it works
From the record to a completed follow-up
01
Extraction.Agents read every record and find the orders left unscheduled, whether they sit in structured fields or in free-text jargon.
02
Follow-up rules.Each order enters a plan that follows your hospital’s own protocols: deadline, priority, channel.
03
Automatic outreach.Surface talks to the patient by SMS, WhatsApp or AI call, books the appointment and follows through until they show up.
The loop closes: every order ends in a completed follow-up or an informed decision.
The product
Visibility at every step, no extra work
The funnel shows every stage: how many orders were extracted, which ones are waiting for approval and which patients already have an appointment booked.Your team reviews and approves from a single dashboard.
Agents
Every patient, guided until they show up
Agents talk to each patient in your hospital’s voice, by SMS, WhatsApp or AI call. They propose a time, answer questions, and stay with them until the follow-up is done. Over time they learn each patient’s habits.
Results
Surface goes through every health record to ensure
Orders left buried in the patient’s record
At ordered exams, check-ups and procedures
Additional, from orders surfaced and completed
The questions we get first
How does it integrate?
Direct reads from 10 - 15 sources.Surface connects to the systems you already use, with no data migration and no change to how your team works.
Who sees the data?
Anonymized inside the hospital.Agents never see the patient’s identity; it stays inside your hospital. More in Security and data.
What if the patient does not want it?
One message and we never write again.Opt-out applies immediately: the patient replies once and drops out of every follow-up.
How much work for your team?
It runs in the background.Surface writes, sends and books on its own; your team only supervises and approves from the dashboard.
How is it measured?
Funnel by stage and revenue per order.The dashboard shows how many orders move forward, where they stop and how much revenue each one generated.
Can it run on-premise?
Local deployment available.If your hospital requires it, Surface runs entirely inside your own infrastructure. Details in Security and data.
Security and data
Your patients’ data, protected by design
Anonymized data.
Anonymization happens inside the hospital; agents never see identifiable patient information.
Data processor.
A data processing agreement sets the roles: your hospital decides the purposes and we act on its instructions.
On-premise deployment.
When hospital policy requires it, we offer local deployment: the platform runs inside your perimeter.
Recover revenue buried in your EHR.
Ensure patients complete every prescribed follow-up, simply and reliably.